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Return Policy

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Each order is prepared with intention and care. If there's an issue with your order, please reach out and we'll do our best to make it right.
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returns & exchanges

Due to the personal care nature of our products, we do not accept returns or exchanges on opened or used items.
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If your order arrives damaged, incorrect, or there is an issue with your purchase, please contact us within 7 days of delivery so we can make it right.

damaged or incorrect items

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If a return is approved, items must be unused and in their original condition.

eligible returns

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Please email crystal@moonstonefern.com with your order number and details about the issue. We will gladly review the situation and work with you toward a fair resolution.

how to contact us

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please note

Moonstone Fern reserves the right to refuse returns that do not meet these requirements.
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Our goal is your satisfaction. Thank you for supporting our small business and trusting us with your self-care. 
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